POLICE RESPONSCE IN AN

EMERGENCY

 

There are police officers on patrol throughout Worcester 24 Hours a day seven days a week who respond to urgent calls (i.e. 999) for assistance. They are equipped with fast response VEHICLES AND RADIOS. Where they are stationed is irrelevant to where they may be at the time that they receive a call. The central control room at police headquarters will know where the patrolling officers are and will send whoever is nearest and available to get where they are needed as quickly as possible. Your local police may, by chance ,be the nearest officer but bear in mind that he/she only works on average eight hours a day five days a week and in addition to working on his/her local policing area has attend training courses, go to court take leave and may even be away ill on occasions. Be assured that the police officers who respond to your urgent call will, if it is appropriate, after dealing with the urgent element, inform your local police officer of what has occurred and the latter will deal with any long term issues that have been identified.

 

West Mercia constabulary place calls into one of four categories:-

 

Level 1- Emergency requiring an immediate police response.

These calls are those that require a physical police presence to arrive as quickly and as safely as possible taking into account the circumstances and priorities in existence at the time.

 

Level 2- PRIORITY RESPONSE.

These are calls where the communications operator acknowledges.

That there is a degree of importance or urgency associated with the initial police action, but an emergency response is not required.

 

LEVEL 3 - SCHEDULED RESPONSE.

Calls where the communications operator agrees with the caller that time is not critical.

 

 

Level 4 - RESOLUTION WITHOUT DEPLOYMENT.

Calls which can be dealt with adequately through telephone advice, contact or referral to another agency and on physical police response are required.

 

 

WEST MERCIA CONSTABULARY PUBLICATION

'CUSTOMER CARE - BE THE DIFFERENCE'

 

IN AN EMERGENCY ALWAYS DIAL 999 IMMEDIATELY

0300 333 3000 FOR ALL OTHER CALLS.

WHEN YOU REPORT AN INCIDENT ALWAYS OBTAIN AN INCIDENT REFERENCE NUMBER.